FAQ

Who is PhotoDeck?

PhotoDeck is our website service operator and hosting platform that provides all the necessary means to allow us at Numinoos Nature Photography to publish and sell our digital images. For further information on PhotoDeck, please refer to our Privacy Policy page.


What is a Lightbox?

A lightbox is a selection of images that you make as you browse through the galleries on our website. Lightboxes allow you to select images, save that selection, and share it with others, along with comments.

- Lightboxes for new / anonymous visitors

A new lightbox is created as soon as you click for the first time on the ‘Add to lightbox’ button. To be able to access the lightbox later on, you must save it to your account (i.e. create an account on our site if needed). Once a lightbox is saved, it receives a unique URL and can be shared.

- Lightboxes for logged-in clients

With a PhotoDeck Client account, you can save and manage multiple lightboxes. From the lightbox page on our website, you can switch easily between lightboxes you have created, and lightboxes that you (or other visitors) have shared with you by email. When a logged-in client shares a lightbox, the recipient must log in to edit the lightbox (everyone with the link can view the lightbox).

- Read-only lightboxes

When sharing a lightbox, a logged-in client can choose to keep the lightbox "read-only". This way, the person with whom the lightbox is shared can view but not modify the lightbox.


How do I purchase an image?

To purchase images, make a selection from any of the Galleries. Then, find the Buy button in the bottom left-hand corner below the   selected image. Click on the Buy button that corresponds to your choice of image use: “Buy Personal Use Download” or “Buy Rights-Managed License (commercial or editorial)”.

Once you have clicked this, you will be given buying options; you will need to register an account and accept the terms and conditions to complete your purchase.

Shopping via our website is completely secure. Your private information is protected and is only used for the purpose of processing your purchase. 


What are your payment options?

We provide 3 secure payment methods: any of the major Credit Cards via PayPal or Stripe, your PayPal account or by Bank Transfer.

PayPal is a secure payment gateway that accepts major credit cards. You do not need a a PayPal account login to make purchases. If you reside in a location that does not provide the "PayPal Account Optional" Checkout to enable you to use your Credit Card, use the Stripe payment gateway instead. Should you want to avoid Credit Card payments, please use the Bank Transfer option for conventional bank wires through e-banking or via your local bank.

Summary of the payment options:

- PayPal login or PayPal Account Optional (Credit Card payments without PayPal login). When PayPal Credit Card payments are not available in your location (e.g., PayPal Account Optional Checkout is not visible), please use the Stripe gateway.

- Stripe accepts all major debit and credit cards from customers in every country, namely Visa, MasterCard, American Express, Diners Club, JCB, Discover, etc.

- If you wish to pay off-line by e-banking or bank transfer, please choose this option. Please note that your online order of digital image(s) will not be delivered until payment has been processed and confirmed by the bank. We do not accept Checks.


Which image size should I select for personal printing (at home or via a print lab): Small image, Medium size, High-resolution or Full-resolution?

The required image size you will need depends on essentially 3 factors :

- The viewing distance

- The target size of your print

- The print medium (paper, canvas, forex, plexiglass, alu-dibond, etc.)

Please refer to our Quick Printing guide for details on how to proceed.


Can I share an image via social networks  or otherwise?

Although we are not present on any social networks, you are free to share any image you like on your favorite social network or via email by using the provided link. Please use the Share button  located in the top right-hand corner of an image.


What are the licensing terms for images on our web site?

Refer to the page Licensing Info for details.


How does the client account work?

Regular clients can log on our website to access advanced client features, via the Client Access page. Our regular visitors also have the possibility to create a Client Account. (A new Client Account is automatically created every time a visitor places an order on a PhotoDeck website, unless the email address used is already associated to an account.)

Client accounts work across all PhotoDeck websites. But when a client logs onto your website, he "stays" on your website. When a client creates a Client Account, he receives an email and must click on a link to activate the account.


Do I need an account?

No, it is not a requirement. We believe in making our client's life as easy as possible. A visitor can manage a lightbox and place orders without an account. But an account offers more possibilities: a logged-in client can easily save and manage multiple lightboxes, does not need to re-enter address information upon purchase, can view past orders, etc.


Where can I search for images?

Image search is available in all web pages, as a collapsible tab box on the right-hand side of each page. You can search by country name (Oman, Botswana, France, Italy, Turkey, etc.), species name (kingfisher, bee-eater, heron, etc.) or activity (preening, feeding, foraging, etc.). In addition, all Photo keywords are hyperlinked with each other to allow automatic sorting per category.

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